Politica de envios


1) El envío exprés no está disponible para apartados postales y direcciones APO/FPO.
2) Después de que se haya pagado el pedido, el almacén necesita de 1 a 3 días para procesar su pedido. Recibirá una notificación una vez que su pedido haya sido enviado.
3) En la mayoría de los casos, el paquete se entregará dentro del tiempo estimado de llegada. Sin embargo, la fecha de entrega real puede verse afectada por los arreglos de vuelo, las condiciones climáticas y otros factores externos. Consulte la información de seguimiento para conocer la fecha de entrega más precisa.
4) Si su paquete no ha sido entregado o su información de seguimiento muestra que su paquete ha sido entregado pero no lo ha recibido, debe comunicarse con Servicio al Cliente para verificar dentro de los 45 días posteriores a la fecha del pedido. Para otros pedidos, productos y problemas relacionados con la logística, debe comunicarse con el servicio al cliente dentro de los 90 días posteriores a la fecha del pedido.
5) Haga clic en el botón "Confirmar entrega" dentro de los 6 meses (a partir de la fecha de envío).

6) Tenemos una política de devolución de 30 días, lo que significa que tiene 30 días después de recibir su artículo para solicitar una devolución.

Notas:
Si elige un producto personalizado, no aceptamos devoluciones si no hay problemas de calidad.

Based on 678 reviews
87%
(590)
7%
(45)
2%
(15)
1%
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4%
(24)
SO CUTE!!

They brought my design to life!!! I’ve dropped it so many times and its protected my phone very well! I did have a problem with my first case where I dropped it once and the design got scratched (a day after it arrived) so it is semi fragile but costumer service was very helpful and kindly sent me another one!! Definitely will purchase from again but if you get a full design like mine the design is fragile and can scratch off!

It’s everything you would want in a phone case

It’s protective; it’s clean. I’ve already dropped it quite a few times and it’s very protective and there’s little to no scratches on the design, which is very detailed. I have an issue getting my phone into the phone case, but that just proves how secure it is. Plus it has an opening for charms!

I always get what I want when I order from Individisual

I’ve never had a bad experience through indivisual, and I’ve ordered four separate times - from the US. The wait is usually 3 weeks but the cases are well worth the wait! 🫶🏻 I have now ordered 3 custom cases and I have three previous cases that were premade by influencers/other people, but all of them are fantastic quality and beautifully made. My only complaint was the previous time I ordered I ordered a beaded decoration that hangs from the case and it broke within days. But that might have been user error. 🤷🏼‍♀️ I’m uploading a picture of the most recent order that I took before I added the pop sockets I ordered off of Amazon. 💕 if you love great quality (rivals Casetify) and some of your favorite celebs or brands or making your own,, indivisual is for you! The pink Harry Styles (which I am currently using) I made did not come with their usual branding, but I am not sure why. 🫶🏻

custom phone case review

i really love it so much. it’s perfect and excellent quality!

Best phone case ever!!

It makes my phone look really unique and cute and the quality is amazing!! It’s super simple to make a design and even tho it takes a while to arrive it’s worth the wait! I even made a design for my mom and she ordered hersellf a phone case too! :)

Love it ! 💗

Great detailing, everything is looks so clear .

Good print quality, case is a little loose

I love how my case design turned out! It was just like the picture I designed and the print quality was decent. The only thing is even though I got the right size case, it saw slightly loose when I put it on, so when I shook my phone, I could feel it moving in the case. Besides the case not fitting perfectly, it was overall a good case and I would make another one again.

actually good

I was surprised by how sturdy it is, it’s actually a protective case is and the picture quality is amazing

Thrilled with the Quality and Customization!

The customization process was incredibly fun, with plenty of options to create something truly personal. The final product exceeded my expectations, and the delivery was right on time. If you’re looking for a phone case that blends quality and personalization, I highly recommend indivisual❤️

Custom Case

very cute ! exactly how it was shown in the preview. only issue is that the picture i personally put in came out more saturated on the case not a big deal to me tho !

Feedback of bad experience

The back of the phone case is almost loose, as if it is about to unglue, and it’s even a new case.

Sorry. Please contact our customer service. We will send you another one and guarantee that this product will be absolutely ideal this time.

Jjk phone case

Very sturdy and in great condition but it took almost a month to arrive. But I love how easy it is to customize your own case so I ordered 2 more :)

SO CUUUTE

🙂‍↕️🙂‍↕️🙂‍↕️🙂‍↕️

love it

i really like this phone case

everything turned out perfectly !!

I was always curious about this brand when I saw a tiktok about it, but once I got the chance to design my own phone case, which is fun since you have some of your own creative freedom to do when uploading your own pictures, (I used an already created design but kinda fix it a little) it turned out how I wanted it to look and how I imagined it to be. The case itself is sturdy enough for it to support my phone so I can worry a little less on dropping it, and overall it suits my aesthetic! (also the picture in my phone case was not included, it was just a photocard and neither is the phone charm included)

Obsessed!

The design your own feature is amazing & so easy to use. They turned out absolutely stunning . The quality is exceptional. Love!

Best design it yourself phone case ever !! :)

The quality of the phone case is so good !! I am loving it. The photos on the case came out good too ^.^

so freaking cute !!

i loveeeeed designing my own case! now i can put polaroids behind muahsahshaha <33 ily indivisual tysm

matching custom cases xx

LOVE! LOVE! LOVE!
i cannot even tell you how much i love these cases, neither words nor photos could not do justice to how beautiful these cases are!
i ordered two matching custom cases for my sister and i and i have literally NOTHING bad to say about them!
the quality is 10 / 10, not only are they stunning but they are also high quality and protect your phone from the many drops that they endure.
the process for creating the custom cases was almost too easy, i had full access to all their pre existing stickers and could even add my own photos as i please.
i would 100% recommend these and will be ordering many times more in the future!!!! thank youu so much!!
my sister and i are obsessed with these cases and have gotten sooo many compliments! the quality of the images and the case is unmatched!

FAVORITE CASE!!

I’m absolutely obsessed with my new phone case! it’s definitely my favorite case ever and on top of that it protects my phone so well! i’m go glad that i bought it and i plan to make more customizable cases in the future!

love the case!!

i‘ve always wanted a case from indivisual and i was so so excited to finally get one for my birthday and i honestly love it so much. the quality is so good and the design is so cute as well, i don’t have any complaints or bad opinions on it.

good quality case and print

the quality of the print is so good, i've had my cases for about 2 months and they haven't scratched at all! the case itself is very strong and solid; i drop my phone quite frequently but my phone is still safe and sound. the shipping took around 20 days to australia

YOU GOTTA BUY IT.

Yeah, even though it took 11 days to ship, and that it is pretty expensive, it has great protection, quality, and I think that my custom design REALLY complements my black iPhone 13. It's really nice, you should get it.

Indivisual

Thankful for indivisual, allowing people to print Celebrities. Wanted a phone case with Maria Doyle Kennedy, would definitely recommend indivisual. Sadly noticed scratches but apart from that 10/10

It’s amazing

I'm thoroughly pleased with the case, its durability and high-quality aesthetic are commendable. I intend to purchase additional units in the future.